How to fix an unresponsive Wacom Intuos 2 tablet

This is a quick tip for my fellow Wacom Intuos / Intuos 2 graphic tablet users out there. I recently discovered that my Intuos 2 6″x8″ USB tablet had simply stopped working for no apparent reason. I hadn’t installed any new drivers or major pieces of software, and I hadn’t moved the tablet to another USB port or computer. Last weekend the $300 peripheral worked like a charm. This week it seemed to draw power from the USB port just fine, but neither the stylus nor the cordless mouse actually moved the mouse pointer on my monitor anymore, and right and double-clicking the buttons also did nothing.

While a variety of things could go wrong with a Wacom tablet, including a power surge, loose cable, water damage, or a driver conflict, for the most part these things are pretty tough, so if your tablet starts showing the same symptoms as mine, try the recalibration steps below before you pull out your wallet to buy a new one or pay for a repair. What do you have to lose, right? If it doesn’t solve your problem, contact the Wacom tech support line. They were very helpful when I phoned them, and I didn’t have to wait to speak to a tech. When I called about my issue, I was told that Intuos and Intuos 2 tablets occasionally just lost their hardware calibration settings and needed to be recalibrated to factory specs.

Symptoms:
(For Intuos or Intuos 2 series tablets on a Windows XP system)
– Tablet LED light still lights up when tablet is plugged in, indicating that tablet is still receiving power
– Moving pen or mouse over tablet does not cause mouse pointer to move on monitor
– Updating Wacom tablet driver does not solve problem
– Tablet also does not work on other computer(s)
– Tablet may or may not work for a few seconds when Windows XP is booting up, but stops working when all drivers are loaded
– Buttons on mouse and pen do not work (right click and double click)
– Tablet has not been abused and computer configuration has not been changed in any significant way since the last successful use of the tablet

Solution: Recalibrate your tablet
1) Do not uninstall your Wacom tablet driver.

2) Plug your tablet into a USB port at the BACK of your computer if it is not already there. Front ports and USB hubs are sometimes underpowered.

3) Wait for Windows XP to detect your tablet as a Human Interface Device. A popup in the lower right corner of your screen will appear when your new HID is installed and ready for use.

4) Open Start Menu > Control Panel > Wacom Tablet Properties

5) Click the “About” button at the bottom left of the Wacom Properties window.

6) Hold down CTRL key and click the “Diagnose” button at the bottom of the “About” window.

7) On the Diagnose screen, make sure your correct tablet model and size are selected in the dropdown list, then click the “Recalibrate” button at the bottom of the window.

8 ) Click the “Size” button, then close out of all of the Wacom windows.

9) If your tablet just needed to be reset to factory specifications, this should solve your problem. If your tablet still does not work even after a restart (mine didn’t even require that…It started to perform correctly as soon as I recalibrated), contact Wacom technical support for further assistance.

16 thoughts on “How to fix an unresponsive Wacom Intuos 2 tablet

  1. Hi Maggie – I have a couple of gardening questions for you – totally unrelated to your recent posts of course! :em19:

    I was looking through your photos and saw 2 cool things – the little origami paper seed pots – did you come up with the design yourself or was it from a web site? They look really cute. Are they hard to make?

    Secondly – the home-made self-watering pots – could you give a brief description on how you did that? I’m trying to do more gardening, although my Canadian climate is waaaayyy different than yours. It still gets very hot and dry here in the summer and I’m constantly losing potted plants to the heat.

    Sorry for the long, unrelated comment…! :em31:

  2. Hello, and thank you for saving me approximately seventeen thousand pounds of aggravation. (I just bought an intuos off of craigslist and got home… only to find out that it didn’t function. My grumpiness was not small.)

    Thank you–
    cheers! :em69:

  3. Thank you SO MUCH for your tip on Intuos2 recalibration! It worked like a charm!!! For so many months I thought my intuos2 was already junk! Thank you thank you thank you!!! :em70: :em69:

  4. I just had to tell you I relocated 3 yrs ago and my intuos 2 stopped working, well I tried everything except sending it back to wacom for service, well I was getting ready to just throw this thing in the garbage when I decided to google it and came across you site, well let me tell you my tablet is now working like a charm, Thank you so much.

    Norman

  5. (i’m so sorry for the mistakes) I have a wacom tablet intuos GD-0405_A, a friend give it to me withoud the installation CD.It’s an old SCSI connection tablet but i have an adaptaor to convert it into a USB.
    So when i connect the tablet a small red light appear and when i used the pen the light switch to green, i think it’s mean that the tablet work.But when i moved the pen nothing appened.
    I have dowload the latest driver from wacom-europe.com but when i go to the control panel and click on the “wacom tablet properties” i get this message “tablet not found on this system”…..
    So what i have to do?cry?Does someone got an idea for my problem?

  6. I have a wacom tablet that is not working properly. However it only doesn’t work on a program called Coral Painter Classic.The problem is that the mouse will not match the paint brush line. The problem seemed to have something to do with the recalibration technique shown above, but when we tried your technique, there was no “recalibration” button that popped up when we hit diagnose. What should we do?

  7. Thanks a lot!
    I was nearly going insane, since wacom support more or less just wrote back I should try again what I told them I already did.
    At first I thought it was a problem with the latest OS X update, but after trying the tablet on another Mac and under XP without success, I finally stumbled upon your solution and it worked like charm, though under OS X you have to use the ALT/OPTION key instead of CTRL.
    Thanks again!

  8. Thank you, thank you, thank you! This is the best tech fix I have ever benefited from! I was so sad that my tablet didn’t work anymore and now it works great! Like the previous user stated, on OS X 10.4 you need to click on the About button and then click on the command key when you click on Diagnose, then the rest works as described in the article. Thanks again!!!!

  9. I can’t thank you enough! After experiencing a power surge, my wacom tablet went into a coma. I tried installing & uninstalling different drivers over and over again, to no avail. Then I came across this posting after scouring google for answers. You are a genius. I followed your instructions (and the tweaks posted by other users re: Macs) and voila! My Wacom tablet has been resuscitated!
    Thank you, Thank you, Thank you! You rock.

  10. Many thanks – got my £400 Intuos2 up and running after it went (for no reason) into 100% unresponsive mode. Many thanks for the tip.

  11. Brilliant. Simply brilliant. How on earth did you find out how to do this? I’ve spend the past two days (really about 4 hours total) trying to figure this out. After installing Final Cut Pro, my tablet stopped working. Nothing on the Wacom site points to this solution. And reading from the other comments, this is not an uncommon problem. If you’re ever in NYC, I owe you a beer.

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